Privacy Policy

Who we are

Our website address is: https://www.BrasilRemittance.com.

Please read the Privacy Policy carefully before you start to use our Website. By using the website you agree to be bound and abide by the Privacy Policy. If you do not agree to the Privacy Policy, you must not access or use the Website.

This privacy policy was last updated on July 13th, 2020.

What personal data we collect and why we collect it

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site, as well as a means to follow up with you when contacting us through a contact form, making a purchase or opting in to receive communications, news, updates and more. By using the Site, you agree to the collection and use of information in accordance with this policy.

We may collect the following data about you:

  • Your name
  • Your email address
  • Your phone number
  • Your business name
  • Your address
  • Any personal data you post on our website
  • Data about how you use our website
  • Technical data such as your IP address, details about your browser, length of visits to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website

Use of Services by Minors: The Services are not directed to individuals under the age of eighteen (18), and we request that they not provide Personal Information through the Services.

Backups

Backups of our website files and database are created and stored locally on our server and remotely on 3rd party Google servers. Archives can include, but are not limited to, file and database assets, including hashed passwords, 3rd party data, uploads and user information. These backups are stored to provide critical functionality for the restoration of our website. Review Google’s Privacy Policy here.

Our backup plugin tracks dates, times and actions of successful and unsuccessful backups and remote data transfers. This is stored to help make the plugin better and assist with troubleshooting problems.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy.

After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

This website uses contact forms. The data you submit is delivered via email and is not stored on the website or any third-party service beyond its delivery in via our email provider.

Live Chats

We use WP Live Chat by 3CX as our live chat platform. By using the live chat feature on our website you acknowledge that the information you provide in the chat form and the information you enter during the chat will be transferred to WP Live Chat by 3CX for processing in accordance with their Privacy Policy.

When using the chat feature, you agree that the personal data provided by you will be processed and cookies enabled in order to engage in a chat processed by Brasil Remittance. This information will be retained for the time of 30 day(s) per the GDRP for the purpose of Chat/Support.

Cookies

For information on our Cookie Policies, please see this page.  If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Our site uses the following cookies:

  • Google Analytics cookies – these are set for monitoring and tracking visitors behavior on the site.
  • WordPress logged-in cookies – these are used by WordPress to authenticate logged-in visitors, password authentication, and user verification.
  • W3 Total Cache cookies – these are used by W3 Total Cache plugin to monitor referrer and user identification for caching purposes.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics website.  You can view their privacy policy here https://policies.google.com/privacy.

Who we share your data with

We partner with third parties including Google, Paysafe, and Equifax to provide specific services. When the user signs up for these services, we will share names or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Also, we share your data with partners who help us provide and improve our products and/or services as follows. We also impose strict restrictions on how our partners/vendors can use and disclose the data we provide. Your information is likely to be available to various extent to those who support our business (and their subcontractors) including:

  • Our web developers (access only)
  • Technical infrastructure hosts (data)
  • Our advertising and/or newsletter providers (data including email addresses)
  • Our online payment services (data)
  • Email provider (data)
  • Analytics provider (anonymous data) – Google Analytics, etc.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Backups are automatically stored on our host and third-party servers (Google).

Contact information

Brasil Remittance
onlinesupport@brasilremittance.com
www.brasilremittance.com

Additional information

How we protect your data

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline.  The computers/servers in which we store personally identifiable information are kept in a secure environment. This website uses Secure Sockets Layer (SSL) technology to ensure your details are encrypted and securely communicated to us, safe from prying eyes or malicious threats. Secure Sockets Layer (SSL) is a protocol for enabling data encryption on the Internet and for helping website users confirm the owner of the website.

Backup zip files are stored with hashed file names to prevent filename guessing and directory browsing is disabled.

What data breach procedures we have in place

This website is regularly swept for malware and consistently updates its plugins and themes. We receive on-going reports of all attempted logins and access. WordPress provides data erasure. We do not import SEO data into this website but maintain SEO data using only Google Analytics. Read Google’s privacy policy here:

What third parties we receive data from

We collect information about you during payment processing via PaySafe and Equifax. Please read the privacy policy for the following organizations to understand their individual use of your data: PaySafe and Equifax.

What we collect and store

When you make a transaction, we’ll ask you to provide information including your full name, mailing address, phone number, a piece of identification valid in Canada (Passport, Driver’s License, etc), occupation and credit card/payment details. We’ll also ask you to provide information about the transfer recipient, including: full name, telephone number, bank name, transit and account number, type of account (chequing or savings), Brazilian identification number (CPF – individuals or CNPJ – businesses). We’ll use this information for purposes, such as, to:

  • Send information about your account and transfer
  • Respond to your requests, including refunds and complaints
  • Process credit checks to verify client identity
  • Process transfers and prevent fraud
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve offerings
  • Send you marketing messages, if you choose to receive them

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Send and recipient information like your name, phone number, and mailing address.

Our team members have access to this information to help fulfill transfers and support you.

What we share with others

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

And/or:
We use an outside payment processers to transfer funds. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

And/or:
We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Changes to our Privacy Policy

We may change this Privacy Policy. The “Last Updated” legend at the top of this page indicates when this Privacy Policy was last revised. Any changes we may make to our Privacy Policy will become effective when we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy.

Industry regulatory disclosure requirements

Brasil Remittance is registered as a money service business with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) under registration number M08715440 and is licensed in Québec by the Autorité des marchés financiers (AMF) with license number 90402. See FINTRAC’S privacy policy here: https://www.fintrac-canafe.gc.ca/atip-aiprp/2011-pp-eng

For more information, see our Terms of Use.